HelpDesk lite

HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you`ll be able to submit service requests via simple forms, manage and monitor your requests, communicate with HelpDesk.

Features: HelpDesk lite is a powerful, easy-to-use collaboration tool that lets you set up a help line support function easily. It works on Lotus Notes/Domino platform. Version 6 and later versions are appropriate. You will be able to submit service requests via simple forms. That provides a quick and easy means of communication with the support team. Managing and monitoring of the pending requests are done easily. Reports are available with status of the requests made. Escalation of requests is built in. As is automatic notifications. Sorting and searching through the pending support calls are supported. lot of request details are available so that the help line personnel to decide what exactly is to be done.

Details include customer id, departs, contact details, severity of the problem, how long has it been pending as also actions taken details are available. This utility is available as open source and is available under GNU GPL license. Being open source it has some inherent advantages. Customization is easy, you have access to the complete source code. Security vulnerabilities also can be detected easily. The license does not impose any limits on number of copies in use or number of servers etc.

Overall: Quite flexible and feature rich application that lets you set up a help line easily.

HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform.
With HelpDesk lite, you'll be able to:
* Submit service requests via simple forms;
* Manage and monitor your requests;
* Communicate with HelpDesk team quick;
* Print reports on the state of your requests;
* Utilize various features such as escalation, automatic notifications, sort, search through, and more.
HelpDesk lite is opensource software released under GNU General Public License.
The are a number of advantages that opensource code offers over closed source:
* Security: Access to source code makes it easier to detect security flaws in software
* Customization: Open source applications may be customized by anyone with the requisite skill
* Restriction: Open source applications can be used without any restrictions (users, servers count)
HelpDesk lite requires Lotus Notes/Domino version 6 or higner.
For more information you can: