HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you`ll be able to submit service requests via simple forms, manage and monitor your requests, communicate with HelpDesk.
Features: HelpDesk lite is a powerful, easy-to-use collaboration tool that lets you set up a help line support function easily. It works on Lotus Notes/Domino platform. Version 6 and later versions are appropriate. You will be able to submit service requests via simple forms. That provides a quick and easy means of communication with the support team. Managing and monitoring of the pending requests are done easily. Reports are available with status of the requests made. Escalation of requests is built in. As is automatic notifications. Sorting and searching through the pending support calls are supported. lot of request details are available so that the help line personnel to decide what exactly is to be done.
Details include customer id, departs, contact details, severity of the problem, how long has it been pending as also actions taken details are available. This utility is available as open source and is available under GNU GPL license. Being open source it has some inherent advantages. Customization is easy, you have access to the complete source code. Security vulnerabilities also can be detected easily. The license does not impose any limits on number of copies in use or number of servers etc.
Overall: Quite flexible and feature rich application that lets you set up a help line easily.